Testimonials

Reviews3.1

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Rated 5 out of 5 stars

Got my frogs in good shape ordered 2…

Got my frogs in good shape ordered 2 and they gave me a free one and they are nice snow flakes and they ate wright out of the cup very happy

Date of experience: August 21, 2023


 

Rated 2 out of 5 stars

Sick pet

“I bought my little green iguana and received it on time. Everything seemed fine but after nine days of arriving, she got sick. After five months, my little one is still fighting for her life, has had more than forty antibiotic injections, X-rays, cultures and blood tests and still no diagnosis. Not to mention the amount of money I have spent. These people did not address the problem, so please think very carefully before buying an animal there. I personally do not recommend it.”

Date of experience: January 27, 2023


 

 

 


 

Rated 1 out of 5 stars

Do not buy from them

Do not buy from them! We bought a monitor lizard. It came dehydrated, skinny, underweight, lethargic. Did not eat. Vomited. It has a likely kidney infection (from blood test results). Needs medical attention, vet assistance multiple times a week and intensive long treatment. Expectations are uncertain. They sell sick animals for hundreds of dollars and don’t care at all.

Date of experience: January 27, 2023


 

Rated 4 out of 5 stars

Helpful customer service

My son ordered a lizard from Backwater, it was shipped quickly overnight shipping. Unfortunately, he passed away a week and an half after we received him. Even though it was a few days past the guarantee period, Backwater worked with us and gave him a full refund. They were quick to respond to my emails and super helpful.

Date of experience: April 15, 2023


 

 

Rated 5 out of 5 stars

We ordered a sunkissed corn snake…

We ordered a sunkissed corn snake online after careful review of multiple reptile vendors. Backwater Reptiles had a comprehensive list of FAQ’s that told us all we needed to know. It is very obvious from the beautiful healthy specimen we received that you care about your animals. You have made my daughter a very happy birthday girl. We look forward to doing more business with your excellent staff! Great job folks!

Date of experience: July 30, 2021


 

Rated 5 out of 5 stars

I have made multiple orders with…

I have made multiple orders with Backwater Reptiles. Mostly feeder insects, always got well fed, live & hydrated bugs. So, I decided to order some leopard geckos. I got a beautiful mack snow and a chocolate albino, both arrived in a clearly labeled box, well packed and both geckos were perfectly healthy! Started eating & drinking that evening once they settled in. They even wrote me after I placed the order to tell me which day would be best to deliver on, because they checked the weather forecast. I will continue ordering from them in the future.

Date of experience: August 25, 2021


 

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Rated 5 out of 5 stars

Wow, my Southern Painted Turtle hatchlings are PERFECT!!

Wow, are my Southern Painted Turtle hatchlings perfect!??!! We are in love. It has been 4 days since they arrived. They got here when expected and were packaged with care. I was so shocked at how happy the turtles are. Now they are thriving in their new home. You can tell how wonderfully taken care of they were at birth. I appreciate Backwaterreptiles.com for keeping me updated through the shipping process. While I couldn’t reach someone over the phone, I did receive numerous emails regarding my order and experience. I highly recommend Backwaterreptiles.com.

Date of experience: August 16, 2022


 

Rated 5 out of 5 stars

We just got our baby Creamsicle corn…

We just got our baby Creamsicle corn snake and are madly in love with her. Great coloring. Responsive when we moved her to her temporary tupperware home for monitoring until her 6’ custom curio cabinet refurb home is done. Customer service has been prompt in response and helpful with start up info. Thanks Backwater!

Date of experience: April 08, 2021


 

Rated 5 out of 5 stars

We were extremely happy with our…

We were extremely happy with our purchase. The whites snowflake frog (named Willow) arrived happy and healthy! Willow even ate on the first day. Also Willows two sister and brother have taken well to her and all are thriving together. No fighting. We’ll definitely be back for our next purchase later on down the road. Thank you Backwater Reptiles!!

Date of experience: May 23, 2022


 

Rated 1 out of 5 stars

Poor communications, terrible service

Poor communications when they communicate at all. Their contact form is broken. If something goes wrong, good luck, they will just throw company “terms” at you. They’re not going to try to help you. Buyer beware. Spend your money somewhere else.

Date of experience: November 21, 2022


 

Rated 5 out of 5 stars

We recently bought a blue tongue skink…

We recently bought a blue tongue skink from Backwater Reptiles. Other than a small snag in shipping, through no fault if theirs, we had an excellent experience. Our new addition arrived happy and healthy and is settling in very nicely.

Date of experience: March 31, 2021


 

Rated 5 out of 5 stars

I Absolutely Love my new Pandinus…

I Absolutely Love my new Pandinus Viatoris, cave clawed scorpions. They are big bulky and full of energy upon arrival. Ate and drank within 30 minutes and then had a nap, they were all over after that. Arrived well packed and on time.
My experience was a Great one and will continue with Backwater Reptiles.

Date of experience: September 09, 2021


 

Rated 5 out of 5 stars

CB mangrove monitor

Ordered a CB mangrove monitor Sunday evening. Received an email immediately saying it would ship Monday. Arrived Tuesday with a slight delay from UPS, no biggie. They responded to my emails quickly.

Animal was intact and appears very healthy and plump. Very active and alert. I guess I was lucky seeing all the sub par reviews. No complaints so far.

Date of experience: April 28, 2021


 

Rated 5 out of 5 stars

Black water reptiles is awesome

I placed my order for a Mexican fire leg tarantula she arrived on time next day with no delays and she is beautiful ❤️ healthy and active
Hassle free online animal shopping made simple.
All the way from california to my door in NY
Amazing packaging
I will be purchasing a purple pink toe next !! Thanks guys – Bryan Matthew Long Island NY

Date of experience: May 04, 2021


Rated 5 out of 5 stars

Very professional

Very professional, friendly communication and shipping was on point with their schedule. My baby Colombian rainbow boa came bright, healthy, and curious the next morning. Great experience would do business with them again. I work at a pet store and deal with getting shipped reptiles and this little girl was packaged very nicely with styrofoam and clumps of newspaper and of course she was in the cup with a lid with air holes and bedding in it. (Writing this mainly because I did see the negative reviews and was a tad worried, none of that happened to me though and I wanted to share.)

Date of experience: October 07, 2021


 

Rated 5 out of 5 stars

Working with Backwater Reptiles was a wonderful experience!

Working with Backwater Reptiles was a wonderful experience. Very attentive and helpful sales staff! They helped ensure I got exactly the tortoises I wanted. They arrived quickly, healthy, and adjusted the first day. This is the only place I will order my babies from! Thanks everyone.

Date of experience: August 15, 2022


 

Rated 5 out of 5 stars

I received my baby blue eye whites tree…

I received my baby blue eye whites tree frog today and, although I almost passed out when I saw how teeny tiny she is, I couldn’t have been more pleased or happier. I have 4 other juvenile Dumpies and when I purchased them as “babies” (from a different company) they were 5x bigger than this little one. She’s tiny! I’ve named her Moxie because right out of the box she was strutting herself about her quarantine enclosure, hunting and didn’t ever seem to mind that she’d just been jostled about for several hours or that I couldn’t take my eyes off her. Although her color was a little darker when she arrived from traveling even that already improving. I’m so in love with her I can barely stand it!

Date of experience: August 04, 2022


 

Rated 4 out of 5 stars

I received my little Hermann

I received my little Hermann, he is so cute. Within minutes of unpacking and holding him he began moving like crazy. He ate right away and just began roaming all over his enclosure. Thanks Backwater for my new addition to my family he is cute.

Date of experience: August 02, 2022


 

Rated 5 out of 5 stars

I have purchased from backwater several…

I have purchased from backwater several times and spent around 4,000 dollars it seems like two different companies here. I noticed that they ship from Florida and Texas when I received my reptiles from Florida they have been abused and not cared for properly. When they come from Texas they are just opposite healthy packaged well and sexed accurately one thing that seems consistent is that getting someone on the phone is impossible but at least they haven’t stolen my money like some others:)

Date of experience: April 03, 2022


 

 


 

Rated 5 out of 5 stars

I orderd my common baby snapping turtle…

I orderd my common baby snapping turtle on a Monday and as promised it arrived on the Wednesday he was packed safe and his napkin was still moist. I also liked how they would respond so quickly to all my emails I sent asking questions every one was very nice and Courteous so please if you plan on ordering any reptiles use this site

Date of experience: May 11, 2022


 

Rated 5 out of 5 stars

I was provided with great service

I was provided with great service, I ordered a Big Baby Red Uromastyx. He arrived in healthy condition with heat packs newspaper the inside of the box was very warm and well packaged. They even provided helpful information about having the reptile held at the shipping center because it was 39 degrees out today and the passing between multiple trucks could get pretty cold. He arrived right on schedule like the website says. I dont write reviews but I saw so many bad reviews I had to post this. From my experince this is a trust worthy site and I would buy again if I had to.

Date of experience: March 08, 2022


 

Rated 1 out of 5 stars

Ok yesterday my son got an aguina from…

Ok yesterday my son got an aguina from you as we open the box and the bag it was not moving so he took it out and place it in his cage gave a little water nothing it was so stiff . apparently it was dead on arrival all my son is anew one or his money back his name is Craig desautels

Date of experience: July 21, 2021


 

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Rated 5 out of 5 stars

Just received my pink bellied side neck…

Just received my pink bellied side neck turtle today. Got here next day as advertised and in great health. It is very active and has a good appetite. Overall great experience.
On a side note. I was a little concerned about ordering a turtle from y’all based on all of the bad reviews I saw on YouTube about your company. Y’all should really start a campaign to improve your online reputation.

Date of experience: July 22, 2022


 

Rated 5 out of 5 stars

Picked up my beautiful baby Dalmatian…

Picked up my beautiful baby Dalmatian Crested Gecko this morning. Cutest thing ever, it shipped and got here right away. I had no problems doing business with this company and I’m looking forward to many more.
The only problem I had was at the FedEx center where I watched the guy tilt and shake my package, I had to proceed and tell him there was a live animal in there, after reading reviews after receiving my scaly friend, maybe it isn’t BlackWaters fault as to why some of these customers are receiving dead creatures, but the way the package is being handle at these distribution centers.
A big bold sign that says “live animal” on the packaging would hopefully reduce the risk of such fragile creatures being hurt or even killed.
Anyways thank you so much again, my kids are absolutely amazed by the little baby, and we can’t wait to watch it grow.

Date of experience: September 08, 2022


 

Rated 5 out of 5 stars

Flawless experience

After ordering a boa imperator from this company, I’m very confused by the slew of negative reviews. Every question I had was answered promptly, thoroughly, and very politely. The animal had a wonderful temperament and seemed perfectly healthy. Every aspect of my experience was as good or better than I’d hoped. It’s possible that some of their supplies aren’t so good, but my experience was excellent. I wasn’t given any incentive to write this review and I usually never leave reviews on my online purchases, but I was just genuinely really happy with this company’s work.

Date of experience: May 06, 2022


 

Rated 5 out of 5 stars

All I can say is…OH MY GOSH!!

All I can say is…OH MY GOSH!!! Our Dwarf Smooth Front Caiman is the absolute cutest thing we have ever seen! This company is very professional as well. I order this reptile as a surprise gift for my 17 year old who lost his bearded dragon of 4 years due to passing away from stress on our move. Not only did they ensure that my purchase was legitimate because my mailing and billing address differed EXTREMELY, they wanted to make sure the home the reptile went to was up to par and kept safe. We had a little hiccup due to FedEx which was completely out of this companies control, but even with that he still arrived healthy as can be. I would HIGHLY recommended this business for your reptile wants and needs!

Date of experience: August 11, 2022


 

Rated 5 out of 5 stars

A head start

I just order 3 iguanas from backwater reptiles. 2 females and a male all was very beautiful & health and arrived on the exact time that was given. I order them to started breeding my own reptiles i pick a cb red female and two 3-4 feet green. But the best part is my green female has already laid a clutch of eggs 1 of the best decision ever.

Date of experience: April 06, 2021


 

Rated 5 out of 5 stars

I have recieved another shipment from…

I have recieved another shipment from Backwater reptiles. I am pleased with their personal services and timely emails. The personnel keeps one informed throughout the process once an order is before them. Trust them for
responsible handling. I do.

Date of experience: July 14, 2021


 

Rated 5 out of 5 stars

Great experience

My experience with this company was pretty solid . I was able to order pretty easily . I had a little issue with fraud checks , but I really appreciate the extra measures they took to make sure it was me and not someone using a stolen card . They shipped out as promised , and the animal arrived healthy and Alive . I am satisfied .

Date of experience: October 29, 2021


 

Rated 5 out of 5 stars

I ordered a marbled salamander

He arrived in great healthy shape. He is happy and full of life, the packaging was excellent and they puput effort into making sure my lil guy made the trip. They are very nice and positive. I havent had a problem buying amphibians or reptiles from here. Id reccomend buying from here again.

Date of experience: April 20, 2021


 

Rated 5 out of 5 stars

Very good company to work with

Very good company to work with. Worked around my schedule and had the animals that I ordered to me the next day as promised. All arrived alive and very healthy looking. I will absolutely order from Backwater Reptiles again in the future. Their prices are fair and they have specimens that are sometimes had to come by.

Date of experience: August 27, 2022


Rated 4 out of 5 stars

Satisfied

Satisfied, ordered Goody Sapphire Tarantula & Vieled Chameleon. Shipment delayed a day because chameleon was not available. Good communications and Tarantula arrived promptly and in good health, molted the day after!
Thanks

Date of experience: June 26, 2022


 

Rated 5 out of 5 stars

I had no problem ordering from…

I had no problem ordering from backwater got my chinese water dragon he is healthy tame and friendly i love my little guy I put him in a 36x18x36 terrarium thrive has an excellent setup he is happy and has a very healthy appetite for crickets lol love to watch him eat them up. now all we need is a companion for him just ordered her today. will keep you posted on how it goes when she gets here. thanks for being that reptile co…love you guys backwater!!!!! see you soon

katherine
NC

Date of experience: July 13, 2021


 

Rated 5 out of 5 stars

I ordered a savanna monitor

I ordered a savanna monitor hatchling and she came healthy and absolutely beautiful! I love her and she looks like a tiny Dino, I couldn’t be happier with this little girl. I will definitely be ordering again!

Date of experience: July 01, 2021


 

Rated 1 out of 5 stars

People move all the time…

Listen I understand credit/debit card fraud is a problem, trust me I’ve been through it before. However their flagging system is an entirely different beast. Just a heads up if your driver’s license is old they will flag your card and your going to have to go through multiple hoops just to get the **** thing to process. I ordered my cane toad 1 week ago then they started making me jump through all the hoops with this flagging system. I even followed their stupid reference sheet for shiping schedules and my animal was about to be 2 weeks late! **** this nonsense maybe they are scammers for all I know. I’ve paid people through venmo to ship animals to me without a fraction of this ridiculousness. Of course my address isn’t the same as my license its 4 years old lol

Date of experience: December 27, 2021


 

Rated 5 out of 5 stars

I’ve ordered from these guys 3 times…

I’ve ordered from these guys 3 times over the years and I’m always satisfied! The new big beautiful curly hair is a replacement pet for a special needs boy age 10, who lost his last one when it got out! Thank again for the excellent T’s!

Date of experience: October 05, 2021


Rated 5 out of 5 stars

Great healthy newts!

I’ve received newts from backwater Reptiles on three different occasions and each experience has been great. The animals are always packed safely and the team has been very good at communication. I would buy newts from them any time!

Date of experience: May 26, 2021


 

Rated 2 out of 5 stars

Red leatherback baby bearded…

Ordered red leatherback baby bearded dragon about 3 weeks ago. Lizard arrived in a tiny box, inside a deli cup with just a paper towel. No insulation. No markers on the box informing post office that it contained a live animal. Who knows how much she got banged around. She refused to eat the first week we had her, was starting to lose hope but switched her diet and saw immediate improvement though she seems stunted and isn’t growing nearly as fast as our other juvenile male. She doesn’t seem to understand the concept of a hide and sleeps on top of the log in her enclosure and is very clingy, is it possible to ship them too young? She also seems to want to be back inside of a cup and I have a strong suspicion that she was kept in one even before we got her. I would avoid ordering from this company. They claim ethical standards yet they sell silkies with no warnings to new reptile owners. Would be much better off finding a local reputable breeder.

Date of experience: August 08, 2021


 

Rated 1 out of 5 stars

Basalisks

I ordered two basalisks from this company. One arrived nearly dead and died within hours of opening the box. To send a replacement, they made me pay another $25 in shipping (on top of the $45 I already paid). I also learned that most of their animals are wild caught, which is not clear on the website. So they are snatching animals from the wild and selling them for profit in a very misleading manner.

Date of experience: May 15, 2021


 

Rated 5 out of 5 stars

I was a little unsure from ordering…

I was a little unsure from ordering from here after seeing the reviews but I took my chances and I have to say it went really well! They was in touch with me every time I had something to ask, I heard about lizards dying and what not and my blue axanthic came in perfect condition! Just ordered another iguana and I know it will be just as good! Thank you for showing me the reviews were not all right about your company!

Date of experience: May 17, 2021


 

Rated 1 out of 5 stars

They left me in the lurch with no present for my son’s birthday

I purchased a Russian Tortoise and it never shipped. I sent a message asking why and they said they cancelled the order. That they don’t ship to Alaska. They never messaged me to let me know. I only got 2 receipts and a your order is being processed 2 days after purchase. Their website says they ship to EVERY state except Hawaii. Bad business.

Date of experience: April 24, 2021


 

Rated 5 out of 5 stars

This was my 1st time ordering a reptile…

This was my 1st time ordering a reptile online. It was a great experience. Customer service was excellent my toad arrived safe happy friendly and hungry. I messaged with questions regarding habitat and received prompt response
Will order again

Date of experience: August 23, 2022


 

Rated 5 out of 5 stars

Great customer service just be aware…

Great customer service just be aware that you have to check your email in order to communicate but they had great customer service arrived just on time like they said they send me the schedule and everything beautiful creature very healthy and active
I got me a frilled dragon lizard

Date of experience: July 28, 2022


 

Rated 5 out of 5 stars

Gift for my Brother

I ordered a gift for my brother (a Greenbottle Blue tarantula sling) through Backwater Reptiles and I couldn’t have been more pleased with how things turned out! They worked with me on getting the little Miss/Mr to Phoenix even though I’m in Chicago, and were very responsive throughout the entire process. As for the little buddy, he/she arrived safely (and a few hours early I’ll add) and is doing great! My brother was ecstatic and I’m a proud Auntie! I will absolutely be doing business with them in the future. The only thing I didn’t care for was that they don’t have a dedicated phone line, and when you call it says the mailbox is full. However, like I said before, they answered every email very promptly (less than an hour) and were very helpful thought. They have a wonderful staff, special thanks to Sam, Katherine and Abbey!!!

Date of experience: April 25, 2021


 

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Rated 4 out of 5 stars

Backwater Review

I ordered two red eyed tree frogs and a white’s tree frog along with two axolotl and axolotl food pellets. All the animal’s came in perfect condition which I was very happy about but, they were missing the food pellets.

Date of experience: July 07, 2021


 

Rated 1 out of 5 stars

Don’t Buy From Blackwater Reptiles!

I purchased an Ambilole chameleon from Blackwater Reptiles and was sadly disappointed in the product I received. When I reached out to them expressing my disappointment, their response was a disappointing as my purchase. Don’t buy into the 100% guarantee on their site. They don’t have pictures or keep records of the chameleons they sell. However, they did challenge my honesty and asked me to send pictures with measurements. The truth is they just don’t care about customer service. They just throw the animal in a plastic container and send it forward. I would never buy from this place again.

Date of experience: March 31, 2021


 

Rated 5 out of 5 stars

Cumberland sliders

I bought 2 cumberland sliders and they are very happy after a week’s time. No problems with shipping and backwater reptiles has been responsive to my questions. My only recommendation is for some type of info sheet included in the shipment. The turtles arrived without anything else. An info sheet with tips and encouragement would be nice. One of the turtles was slow to respond and this is my first time taking care of a turtle. So, I was a bit worried in the first few days. An info sheet might have allayed those fears and doubts. Of course, there’s the website…but when you are in front of your aquarium, the website isn’t necessarily handy. All in all, we are very happy with our new pets!!

Date of experience: October 04, 2022


 

Rated 1 out of 5 stars

Ordered a Uro a week ago

Ordered a Uro a week ago, asked for a male, got a female, dehydrated and with tail rot and also I can tell its WC not CB, never again, the negative reviews are spot on. Never arrived at the time they promote.

Date of experience: February 13, 2022


 

Rated 5 out of 5 stars

Bought a couple Anole lizards

Bought a couple Anole lizards. They arrive very healthy and in a timely matter of ordering shipping to receiving next day mail. Very full of life animals. Will be ordering from here for now on.

Date of experience: July 05, 2021


 

Rated 5 out of 5 stars

I just received a female red tail boa…

I just received a female red tail boa and she is beautiful. her tail is obviously beautiful but she has a pink tint to her and her head and eyes are dope. She is also a sweetheart and no signs of aggression. Very satisfied with my purchase even though the reviews suck.

Date of experience: April 20, 2021


 

Rated 1 out of 5 stars

Straight Up Scam!!!

I ordered a giant day gecko which was delivered DOA. The creature had clearly been dead prior to being sent and was clearly defrosting after having been in a freezer. I’d say customer service is horrible but there is NO customer service whatsoever – they can quickly take your money from your order but do not send email responses or answer the phone when you need assistance (it just goes to voicemail with a full mailbox). I discovered many reviews of this companies dishonest business dealings and most reviews recall nightmarish experiences! This is a scam business! I reported them to the Better Business Bureau. I HIGHLY recommend you to report them yourself!!

Date of experience: May 05, 2021


 

Rated 5 out of 5 stars

My experience with backwater reptiles…

My experience with backwater reptiles was great the snake i order was unfortunately not in stock they emailed me that it wasnt and quickly they emailed me saying that more of the type of color snake was in stock just a different morph. I got my snake in a day after they emailed me it was set to ship that day, the next day i received her well alive and non-aggressive shes a baby but she is a snake. 5 stars all the way definitely a great site to order all your reptiles needs!

Date of experience: April 08, 2021


 

Rated 5 out of 5 stars

red tailed boa

I bought a hatchling red tailed boa (~23″). The snake arrived healthy and active. I had questions about the feeding of the snake and they responded quickly and professionally. The snake ate the day after I received it.
Very happy with the purchase and customer service.

Date of experience: August 29, 2022


 

Rated 5 out of 5 stars

Backwater Reptiles were MOST helpful as…

Backwater Reptiles were MOST helpful as my son purchased his Crested Gecko. They answered many of my questions by email. This was a VERY good experience for my family. : )

Date of experience: July 22, 2021


 

Rated 5 out of 5 stars

Frogs arrived in great shape and…

Frogs arrived in great shape and acclimated well, even though they arrived on a somewhat chilly morning! (37 degrees) After a few minutes in the water dish, they started hunting crickets pretty quickly!
This a a great company to work with!

Date of experience: April 20, 2021


 

Rated 4 out of 5 stars

Sulcata tortoise

The sulcata tortoise i received is beautiful and active. Only issue was the shipping was delayed by a day but the tortoise arrived alive. The company needs to put a heating pack in the box for future deliveries. Overrall i am a happy customer.

Date of experience: April 22, 2021


 

Rated 5 out of 5 stars

Backwater Reptiles

I have seen both good and bad reviews, and I’m shocked at the bad ones. This business is spot on, they answered every single email I sent to them (and I sent a lot, with questions, etc., etc.) I over paid, they refunded my money immediately. They were very helpful with the shipping process, and I received 3 healthy CB juvenile turtles. It was actually easier than purchasing at a pet store (Backwater has a HUGE selection of species) and way better than a reptile show were the reptiles are handled and ogled at by everyone, but no-one buys. I will definitely be a returning customer, my first experience was fantastic.
Maybe all the bad reviews are from beginner reptile owners, or they think buying a reptile or arachnid is like ordering take out pizza. Its NOT that simple and Backwater takes care of all the little details.

Thank you Backwater, 3 different species, super healthy and bright eyed, from your tank to mine in less than 15 hours!

Amazing!!

Date of experience: December 29, 2021


 

Rated 1 out of 5 stars

This company is a scam

This company is a scam, they wanted me to pay $100 extra for a snake that was a replacement for the one I originally bought and was told it was currently sold out. They tried to bump the price and make me buy a whole different breed of snake that I had no intention on buying. Please do not buy from this company, they will scam you, and the they will take your money.

Date of experience: September 24, 2021


 

Rated 5 out of 5 stars

Purchased two slings from them, Great quality!

Purchased two slings from them, they arrived in great condition and are doing wonderful. Very fine specimens.

Thank you so much for the animals! Will do business in the future.

Date of experience: May 04, 2021


 

Rated 5 out of 5 stars

Ordered six leopard geckoes

Ordered six leopard geckoes. Shipping and packaging excellent. Animals eating in two days. I was concerned re poor reviews, but was blown away by quality of animals.

Date of experience: May 03, 2022


 

Rated 5 out of 5 stars

I had no problems from them…they…

I had no problems from them…they responded to all my emails….beautiful green boy iguana was delivered to me. Yeah I do understand that they have over 5000 people they have to respond to and they can’t respond to emails within the days that yall want they responded to me within 24 hours like the next day I had no problems with him if you ask questions they respond I told them don’t trust because of the reviews and they responded back today and they are made sure I had a healthy iguana like it’s all about communication if you other if you buy something off the Internet and not tell them what you want exactly how you expect your animal you can’t expect them to be the way you want. He came the day that they say he was going to come and understand the trial shipping free because these are LIVE ANIMALS…..NOT A PAIR OF JEANS IN THE MAIL.

Date of experience: May 11, 2021


 

Rated 1 out of 5 stars

Absolute worst customer service

Absolute worst customer service, asked for a delay in shipping within an hour after order on Sunday was told purchase had shipped at 330, it was 1240 on the west coast, was told i should read their shipping schedule better…. Would not work with me at all, avoided questions. Repeatedly told me I was pushing a false narrative and that they wouldn’t tolerate lying about their service… all well before the conversation made it to a review… 4 on the west coast label just created for shipping, they absolutely could have worked with my request but chose not to and tried to silence me with repeatedly stating I was pushing a false narrative. I’m not a politician, I’m a customer… remember what those are??? I will not purchase from backwater reptiles ever again and recommend no one else does either.

Date of experience: May 10, 2021


 

Rated 5 out of 5 stars

Orderd about 1k worth of frogs and…

Orderd about 1k worth of frogs and such. Uromastyx. Geckos. Ect.

Correspondence was great.
Shipping was a little delayed. But I was notified.

Animals are all alive and happy. And healthy so far.

Will be ordering again.

Also guys.
They PRE AUTH at purchase.
Then it’s released.
then when they ship they charge your card upon delivery. At least how mine went.

So there’s people claiming they stole their money. I think you guys just have poor financial awareness and spent money you didn’t have because you thought it took. And then got confused. Lol. Good company.
10 out of 10


Mike S.

Date of experience: March 24, 2021


 

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Rated 5 out of 5 stars

Everything was smooth as could be

Everything was smooth as could be, Even with heat wave happening Geckos arrived in great shape, active and hungry, very similar to photos idisplayed, One tame as could be other calms down quickly when handled properly. Thanks for such a positive experience was quite nervous after reading complaint reviews on line, very good experience will order more in future

Date of experience: August 17, 2021


 

Rated 4 out of 5 stars

I ordered a 3-ft Green iguana

I ordered a 3-ft Green iguana and it took a little while to get here because it was a holiday weekend. When it arrived it was a little freaked out because of the journey and when I opened the bag that it was in it shot out lightning fast went up the wall across the shelves and hid underneath my workbench… Knowing reptiles as I do I cranked up the AC in my shop and the next morning it was not moving so fast so I was able to catch it and put it in a cage no problems. After I put it in an outdoor cage and gave it food and water it was a happy camper! My cats came up checking it out. It inflated its body stuck out its do lap and rattled the cage violently, the cats jumped back about 2 ft and they have not messed with him since! All in all I am pleased with the purchase.

Date of experience: April 09, 2021


 

Rated 5 out of 5 stars

My red eye tree frogs are beautiful and my 2 tarantulas spiderlings are too cute

I’ve been buying animals from here the last few years and everyone I have gotten is live well and some of the better prices I’ve seen available any questions I have are always answered quickly.

Date of experience: October 15, 2022


 

Rated 5 out of 5 stars

Red Knee Tarantula (Brachypelma smithi)

Ordered a Red Knee Tarantula (Brachypelma smithi) spiderling. Unfortunately, the first animal did not survive shipping. The sales team was prompt, informative, and got a replacement here within a week. Would recommend based on my experience.

Date of experience: April 06, 2021


 

Rated 5 out of 5 stars

I bought an Iguana 🦎 from them and it…

I bought an Iguana 🦎 from them and it arrived at exactly the time they said it would. In great health and full of energy. Great experience definitely going back to add to my family and will recommend to anyone else

Date of experience: June 03, 2021


 

Rated 5 out of 5 stars

CB Female Spiny Softshell

I ordered a CB female Spiny Softshell turtle hatchling 2 days ago and she just arrived today. She was alive and healthy when I opened up the box. I would definitely order from here agian!

Date of experience: December 29, 2022


 

Rated 2 out of 5 stars

Turtle believed to be ded after 2 days.

Hello. I recently ordered a baby musk turtle but they were out of stock. So instead I got a baby mud turtle. He came here, almost non-moving, and was most likely dead by the 2nd or 3rd day. They support a 7-day live guarantee, so I am wondering if I can get another turtle or at least get a refund?

Date of experience: April 02, 2021


 

Rated 5 out of 5 stars

Ordered an Aurita Pac-man Frog and it…

Ordered an Aurita Pac-man Frog and it arrived in healthy condition. Shipping was fast even though UPS was a little late my new frog is doing great (even ate the first day) and is stunning.

Date of experience: June 06, 2021


 

Rated 5 out of 5 stars

GREAT COMPANY!!

Great company!
I ordered a cane toad and a budgetts frog. They came to me fast but unfortunately the frog was dead when I got it but the cane toad was healthy and frisky!!
I advised the company asap about the frog’s demise and they wanted pictures of it which I had no problem doing. Any customer that’s honest will not hesitate to send pics if this company requests doa pics.
Once they had the pics they were very apologetic and refunded me the money for the frog. I didn’t get the shipping cost back and I didn’t expect to. It wasn’t there fault the frog didn’t make it.
I will order from them again. To me they are a trusted company! Thank you Backwater Reptiles!!

Date of experience: August 20, 2021


 

Rated 1 out of 5 stars

Got a chameleon

Got a chameleon, she was suppost to be 3-4 inches but when she arrived she was maybe 2 inches way to small to be shipped. She lived less then 24 hours, I conotacted Backwater to only be told we have shipped for years with not issues clearly this is wrong and I wish I would of read the reviews so I didnt waist my money. Buy at your own risk!! Terriable people.

Date of experience: April 05, 2021


Rated 5 out of 5 stars

I purchase a corn snake

I purchase a corn snake and arrived alive. And beautiful.
Delivery and customer service was excellent.
Thank you Backwater Reptiles. I will be a returning customer.

Date of experience: August 10, 2022


 

Rated 1 out of 5 stars

informed the ftc of backwater reptiles…

informed the ftc of backwater reptiles and they said they are opening a file on them. Enjoy prison you c@#!s

Date of experience: March 24, 2021


 

Rated 1 out of 5 stars

Read this review before buying

Not a good reptile store to buy from. My girlfriend brought me two dart frogs. One was died when we got it. It sucked but after a week and a half they sent another but told us they were out would u like different frog. So I said yes. They sent and one I opened the box it was a dart frog ( which they said they didn’t have any left) but it was a adult and smelled like it’s been died for like 4 or 5 days already. So we already paid shipping twice. So I told her just get your money back. They refused so now she paid about 190 pretty much for one.. frog. There’s other sites to buy from. It’s sad because I brought reptiles from them before.

Date of experience: January 07, 2022


 

Rated 1 out of 5 stars

This company rips people off

This company rips people off! I ordered a snake from them that on their website says was in-stock. I then get a email from them saying that it’s not in-stock and offered me an adult female boa. I emailed them back several times asking them questions about the female boa and a price difference. When they finally returned an email to me since their phone goes to a voice mail then says that it is full and hangs up, saying that a price difference is 200 dollars more they want me to give them. I told them I did not want it and to refund my money. Well they send you a transaction receipt from a third-party saying that it was refunded. A couple days go by and the money was removed from my bank account. I contact backwater reptiles to find out when and where my refund is. They respond saying it was never refunded that it was voided so no refund is needed. I reply saying the money was taken out of my account so a refund is in order. I get another email from a different person saying that it was in fact a refund and that it’s an issue with my bank.. I replied that I have contacted my bank and it is not an issue with the bank but with there company. I advised backwater reptiles that I was filling a police report for this. The money was taken out of my bank account and was never returned. This company is a scam and is ripping people off right and left. I have emails and bank statements proving my facts.

Date of experience: April 22, 2021


 

Rated 5 out of 5 stars

I am very satisfied with my recent…

I am very satisfied with my recent purchase the boas was in great condition and no parasites or ticks . I first ordered a ball python for my son and it went out of stock for other orders and I was contacted immediately by them and his second choice was about $20 dollars more and they gave me it as the same price,which made me happy, and I got them in about 18 hours and I live in West Virginia, if I had to buy again and I definitely will it will be with Backwater Reptiles, thanks for your service!!

Date of experience: March 29, 2021


 

Rated 5 out of 5 stars

Recieved wrong animal but they made it right

I ordered a jackson chameleon and received a veil chameleon instead contacted backwater reptile and they made it right thanks backwater for my jackson and veil they will be loved very much

Date of experience: June 10, 2022


 

Rated 1 out of 5 stars

Just by got scammed I ordered 2 frogs…

Just by got scammed I ordered 2 frogs and only received 1and I email them and they said they couldn’t do anything

Date of experience: July 14, 2021


 

Rated 5 out of 5 stars

Received a beautiful healthy chameleon

Received a beautiful healthy chameleon. Ordering was easy and he arrived on time.

Date of experience: September 13, 2022


 

Rated 5 out of 5 stars

Great communication and if they don’t…

Great communication and if they don’t have what your looking for they will offer you a substitute or a refund.

Date of experience: April 01, 2021


 

Rated 3 out of 5 stars

Poor Breeders??

I’m not so sure that they back ground check their breeders. I paid $300 for my red tegu. Less than 1 1/2 yrs I found out he had a genetic disease from our vet. He passed away. The vet says he had it from birth! Not soo sure I will buy from these people again!!

Date of experience: June 22, 2021


 

See Trustpilot reviews directly in your Google searches


Rated 5 out of 5 stars

Great

My animals arrived healthy and completely fine. They has good customer service too.

Date of experience: June 09, 2021


 

Rated 5 out of 5 stars

REAL experience of a REAL customer

First, I am a real person and this is a review of my very real experience with Backwater Reptiles. I was very apprehensive about ordering my iguana online and checked out several different companies through the BBB before choosing Backwater Reptiles, as they had the highest rating of those I looked into. I am very glad I did NOT see all these negative reviews before I ordered as my experience couldn’t have been better! As others have stated in their reviews, the company had to confirm my credit card and shipping address with a copy of my utility bill. This was because of my recent move and the address on my credit card & the shipping address didn’t match. While the entire process took several email exchanges and caused them to delay shipment by 1 day, I thoroughly appreciate that they wanted to ensure that the iguana was in fact being shipped to the proper address where someone would be there to recieve him. I found them to be excellent for communication via email. Since they are an online business, I never attempted to contact them any other way. They answered my emails within hours. The iguana was shipped the next day and UPS tracking was excellent and being able to track the last two hours of the delivery live on the UPS app allowed me to be walking out my door to meet the UPS driver as the truck was pulling onto my street. My beautiful 3 foot green iguana boy arrived very carefully and snugly packed in a muslin bag, well secured and placed into a Styrofoam lined cardboard box. As soon as I released him into his new enclosure, he climbed to a basking spot to warm up. The next morning I attempted handling him and he had a nice soak in the tub. As soon as he was returned to his enclosure he ate heartily. I have had my iguana for over a week now and he continues to eat well and is adjusting to his new home beautifully. I’m so sorry to those who’ve had poor experiences, as mine was anything but. I am a person that suffers from severe anxiety disorder and the constant email delivery updates & live tracking via the UPS app made the whole experience easier for me. I would definitely buy from Backwater Reptiles again and would recommend them to a friend.

Date of experience: June 14, 2021


 

 

 


 

Rated 5 out of 5 stars

Awesome company

Awesome company. Have ordered twice and have had no issues. Will be ordering again.

Date of experience: March 24, 2021


 

Rated 1 out of 5 stars

REALLY BAD

REALLY BAD. Animal cruelty.

We bought a uro. We were very excited to get him. We spent A lot of time and money planning for his home. Backwater made many claims about how amazing they are. We were duped. I wish I had seen these reviews first. The bad ones are completely SPOT ON. The communication is non- existent. Don’t try to call or email. Voicemail is always full. No reply to email. I’ve ordered flowers with more attention to delivery. And the flowers are already dead! We were told that the lizard would arrive no later than 10:30 am. We shifted work schedules to make sure someone was here. The lizard did not arrive until 4:36 pm. There were many attempts to connect with both Backwater and FedEx. We lost a whole day of pay waiting for the delivery because my wife called out sick to wait for the lizard. It’s a live animal! We wouldn’t just leave it in a box, right. We had to sign for it. Backwater NEVER tried to call me back. FedEx confirmed that the delivery was NEVER supposed to arrive at 10:30 … it was ALWAYS going to arrive at 4:30. What!?! And we had to threaten animal cruelty charges to FedEx because they also were not helpful. Well, Backwater never marks the boxes as “ Live Animals “. It just says “perishable “. Our lizard arrived upside down, unable to right himself. So far he seems to be actually in great shape. But frankly, that doesn’t excuse the mishaps. I have worked in the zoo field for over 30 years. Their shipping standards are sub-par. They are not starting that they are shipping live animals because there are strict regulations they don’t want to follow for the animals safety. Ethically, I will no longer buy from them. I was happy to find a captive bred Uro. It appears to be healthy. We will just enjoy him, but want to warn others.

Date of experience: January 20, 2022


 

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would! This was our first time ordering from this company based on rave reviews from a local family-owned pet store. According to their shipping policy on insects, since we ordered on Sunday morning they should’ve shipped Monday morning. They didn’t. Instead I received an email late Tuesday afternoon saying the order was delayed because “ we want to ensure they are of proper size before shipping and working around live animals can be a bit tricker than average products.” Seemed strange from a business that you would think breeds these in large quantities but okay. I emailed them to ask if this type of delay was a common occurrence so in the future I could adapt my ordering schedule. The email I received back however was beyond condescending, insisting that I must not have read their shipping policy or the email about the delay. They did in fact email me to inform of the delay and basically that I should be thankful for their effort. I screenshot their “shipping policy” showing how it should’ve been shipped Monday morning, not Wednesday, and that between that and their email informing of the delayed shipment date of Wednesday I only questioned the frequency of delays since this was our first order with them. Again, another condescending email from them saying “great, you read our policy. There should’ve been no confusion.” Now either the place is run by morons(not out of the realm of possibility!) or they truly don’t realize I just wanted a simple piece of information so I could schedule around them. However, due to their p*** poor customer service and the little keyboard warrior they have responding to customer emails, what they did accomplish is A) losing a customer for the next 15 yrs because yeah….we bought a bearded dragon and that’s about their lifespan B) me going back to the local business that referred us and showing them ALL of the communication between BWR & myself so they can see just how sh**** they treat their customers C) and finally, I will be letting everyone I know in the reptile community know about them too! You see, advertising is expensive but word of mouth….it’s FREE, just remember though, bad advertising can be JUST AS EXPENSIVE 😉

Date of experience: October 07, 2021


 

Rated 5 out of 5 stars

Great customer service

Great customer service. Will definitely order again in the future! Thank you

Date of experience: April 10, 2021


 

Rated 5 out of 5 stars

The order came as expected

The order came as expected. They are just the cutest looking little bull frogs! Will use again!

Date of experience: June 02, 2021


 

Rated 1 out of 5 stars

This place is nothing but a…

This place is nothing but a scam…Think twice before ordering from them….

Date of experience: June 02, 2021


 

Rated 5 out of 5 stars

I’ve ordered from a couple different…

I’ve ordered from a couple different places and backwater reptiles has been the fastest and most reliable with getting my critters to my house safe I’ve gotten a fire ball python and a albino corn snake and a blue iguana all of them showed up healthy hydrated and there reptiles are really calm and are easy to handle even my iguana is calm and used to being around people great site give them a try -christopher

Date of experience: July

 

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